Return Policy
We will accept returns for any reason and issue a refund or store credit, given that it is within 14 days. To send an item back please visit our Returns Portal and fill in your order number and e-mail address to receive further instructions. Return costs are not covered by YDK Clothing. Please note that the following conditions apply:
- All products must be returned within 14 days after delivery.
- All products must be unworn and unwashed.
- All products must have all original YDK Clothing swing tags still attached.
- For hygiene reasons, underwear, swimwear, and socks cannot be returned or exchanged unless faulty.
If you are not happy with your new purchase, you may return the item(s) for a full refund of the purchased price, within 14 days. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than trying the product(s) on and keeping it in the same state that it was sold to you). Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging wherever possible and applicable.
Exchange and Refunds
We are happy to offer an exchange or refund when a product is defective. We will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that the customer is responsible for any return costs that are applicable regarding the return. Refunds and exchanges will only be given on items returned within 14 days after delivery. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. In addition, underwear briefs, swimwear, and socks cannot be returned or exchanged unless faulty. As soon as we have received and approved your return, it will take approximately 10-14 business days to process your refund.
Late or Missing Refunds
In the event that you haven't received your refund within the aforementioned timeframe, first check your account balance of the payment method you used. Please note that it always takes some processing time before a refund is issued. If you have already contacted your payment carriers and banks and still have not received your refund, please contact us at info@ydkclothing.com.
Standard Refund Method
Refunds will be issued to the same method of payment and the same credit or debit card as the original purchase (except for gift cards, in which case you will be refunded through a new gift card). Shipping charges and sales tax on shipping are not refundable.
Damaged goods during shipment
Make sure you check your item(s) once you receive your package. Any harm from delivery must be communicated to us within 14 days after the delivery event. If you get your order and notice any damage that occurred during shipment, please visit our returns portal, and fill in your order number and e-mail address to receive further instructions.