FAQ

Products

What size is best for me?

All of our products are uniquely made with our community in mind. Most of them fit true to size, but some have an oversized fit. Please take a look at the specific product you are interested in for more specific sizing information.

Some items on the page are sold out, will they be restocked?

We make our collections unique and seasonal, meaning that most items will not be restocked. In the rare cases that we do restock seasonal items, we will announce this on our social media channels so be on the lookout for that. Some products belong to our core collection and are essential to completing your look across seasons; these will be restocked.

How do I look after my items in the best way?

All YDK products come with a care label including specific instructions on how to look after your items in all four of our community’s languages: Papiamentu/o, Dutch, Spanish, and English. We strongly recommend you follow these instructions for the best experience with your YDK products.

Orders & Delivery

What payment methods do you accept?

We accept iDEAL, VISA, MasterCard, American Express, Maestro, Unipay, Apple Pay, Google Pay, and PayPal.

Why didn’t I get a confirmation email?

It can take a few hours to receive an email, please give the system enough time to process everything. It could also be that the email has landed in your spam inbox, please check that. If the payment has gone through and you haven’t received a confirmation email within 24 hours please get in touch with us via info@ydkclothing.com.

Can I change or cancel my order?

In order to ensure the best delivery experience for our customers, all orders are sent immediately to our fulfillment partners. Once an order has been paid and processed, we can no longer change it. Once an order is picked, we can no longer cancel or change it. Please refuse the package on delivery and get in touch with us via info@ydkclothing.com for next steps.

I accidentally filled in wrong shipping information, what do I do?

Please get in touch with us as quickly as possible at info@ydkclothing.com so we can try to solve this issue for you. Please note that in any case, the delivery of your package may be delayed.

What’s my order status?

After you place an order, you will receive a confirmation email. Once your order is ready to be shipped, you will receive another email with tracking information to keep up to date with your order.

Where do you ship to?

We essentially ship worldwide, please check our Shipping page for more details. However, if you are shipping to a location outside of the EU, then import duties might apply and shipping costs and times might vary. If you are located in Curacao, we recommend that you visit our retail partners at all Changes Curacao locations or The Athlete’s Foot in Punda.

Where do you ship from?

All of our orders are shipped from The Netherlands.

Returns

What is your returns policy?

Our policy allows you to return unused items within 14 days after delivery. Please use our returns portal to start this process. Once we’ve received your items and inspected them, we will issue a refund as soon as possible. We only accept returns of items that are unused, unwashed, with all original YDK labels attached and in their original packaging. For hygiene reasons, we do not accept returns of swimwear and any underwear garments (including socks). Please check our returns page for more information.

The item I received is damaged, what should I do?

Please start the return process through our returns portal and follow the instructions there. If you have any other questions, please contact us at info@ydkclothing.com. Return costs for faulty items are covered by us at YDK.